Skip to Main Content
Contact Us Search
Organization Title

Frequently Asked Questions

Where can I find the facility defintions?
See the Glossary link at the top.

Where can I find out more about how facilities are regulated in California?
Please visit the Community Care Licensing website.

What is the best way to search?
Select just one or a few of the available search terms. You will be able to filter your search on the Results screen.

Where can I find the definitions of the facility types?
The definitions for the facility types can be found on the Glossary page.

I am looking for Foster Family Homes. Why can't I find them.
The publication of names and addresses of Foster Family Homes is restricted by law and considered confidential.

Why can't I find the addresses for Small Family Child Care homes (less than 8 children)?
Because these are Child Care providers' homes, the publication of addresses is restricted. To find Small Family Child Care home providers in your area, contact the Resource and Referral Network or call 1-800-KIDS-793. The Network can also assist you in searching for the right child care for your child and can provide you with addresses of facilities in your area.

Why can't I see or search on street addresses for Large Family Child Care Homes?
For Large Family Child Care Homes, you can still search using the City, Zip and County options. To obtain the address of a Large Family Child Care Home, please contact either the State Licensing Office, the Resource and Referral Network or call 1-800-KIDS-793.

Why can't I get a list of Small Family Child Care homes?
Information related to Small Family Child Care homes is restricted by law. Small Family Child Care home information is available to provide consumer information to parents with children in care and to parents seeking child care from a local child care home.

How do I see more detail about a facility?
Select "view" to see additional information about the facility.

Why do I keep getting no results?
We may have no facilities in the search criteria you selected. We recommend you add fewer search variables or even select just the facility type and then filter your search on this page using the filter function on top.

I keep entering the name of a facility and the county that it is in, but I still get zero results. Why?
First, make sure the name of the facility is correct and then try searching on a term other than county. A small subset of facilities may be listed in our system under a different county, so try searching on the city or street instead.

I keep entering the name of a Small Family Child Care home, but I still get zero results. Why?
For Small Family Child Care Homes, the search requires an exact name match. The format for this search is last name, first name and may (or may not) include the term: Family Child Care Home. If you are not sure of the exact name, you can contact the facility directly, the Resource and Referral Network, or by phone: 1-800-KIDS-793, or you may call a State Licensing Office listed in the menu bar at the top of the screen.

Why is there very little or no information on some facilities in Sacramento County?
The County licensed all Family Child Care Homes until October 2013, when licensing was transferred to the State. If you would like information for a licensed facility prior to October 2013, please call the State Licensing Office and they can provide earlier information.

Why do I get the same facilities for different search types?
Some facilities may care for different types of people, or have more than one license. If you have additional questions regarding the people served and the services provided, contact the facility directly or call the State Licensing Office listed under the facility.

Why do some facility names look strange or cut off?
Facility names may appear as abbreviated due to the limited number of characters allowed in the system for this information.

I have questions about this facility. Where can I get the answers?
Please call us. The State Licensing Regional Office listed below the facility address has more information including details of violations and when they occurred.

Why does it show "No date on file" for a license date?
The department will be adding additional information in future weeks. In some circumstances, the exact first license date may not be available. Please call the State Licensing Office for more information.

What does "Pending" status mean?
The State is processing an application for licensure, but the facility is not yet licensed.

What does a "Revocation Action Pending" mean?
The State has filed a legal action to revoke the facility�s license. This action may be appealed and may result in a revocation, probation, or it may be dismissed by a judge. The facility may remain open during this process.

What does "License Suspended" mean under License Status?
The State has closed the facility due to an imminent risk of harm. This action may be appealed, but the facility will remain closed until a judge makes a final decision.

What does "Probation" mean?
Probation is the period of time that a facility is required to comply with specific terms and conditions in order to prevent the revocation of the facility�s license. If all the terms and conditions are met, the probation is lifted after the specified date.

Why does it show a substantiated complaint, but no Type A or Type B citation?
This may be a data error or the citation may have been successfully appealed. Please call the State Licensing Office. They can provide you with the specific information about this complaint.

What is a Type A Citation?
It is for the most serious type of violations in which there is an immediate risk to the health, safety or personal rights of those in care. Examples may include lack of care or supervision, access to open bodies of water, lack of a fire clearance for the building and access to dangerous chemicals. Citations for these violations will always be issued even if the violation is corrected on the spot.

What is a Type B Citation?
A Type B citation is for a violation that, if not corrected, may become an immediate risk to the health, safety or personal rights of clients. Examples include faulty medical record keeping and lack of adequate staff training.

What is the Facility Evaluation Report?
The Facility Evaluation Report is an inspection report completed by the Licensing Program Analyst (LPA). Information included on the form includes, but is not limited to : the type of visit, whether the visit is announced or unannounced, who the LPA met with, date and time of the visit and a narrative.

Why can't I see reports prior to April 16, 2015?
CDSS is able to post reports created or amended on or after April 16, 2015. However, reports prior to this date will still be available at the facility as well as the local State Licensing Regional Office.

How soon after a visit will a report appear on this site?
Completed reports will be uploaded every week (Sunday).

Can I send this information to an email?
Yes, you can email this data to yourself or another person by using the email link at the bottom of the facility table.

Can I sign up for an email subscription about a facility I am interested in?
Yes, you can sign up by selecting the Stay Updated button on the Facility Detail page you are viewing and entering your email address in the space provided. You will receive an email notification every time a change in the facility profile has occurred.

Can I sign up for more than one email subscription?
There is no limit to the number of subscriptions one may belong to.

How do I unsubscribe from the mailing list for the facility(s) I have chosen?
Subscribers will receive an email confirmation for each facility they signed up for containing an unsubscribe link. Furthermore, each email update will have an option to "unsubscribe" at the bottom of the email sent by CDSS.

How often is the data updated?
The data is updated weekly.

Can I download this to my phone or mobile device?
Most small mobile devices restrict the download of these files. This will vary from device to device. For best results, it is recommended that you download this data to a desktop and transfer the file to the mobile device.